Business process management (BPM) encompasses a broad range of strategies and concepts that, when put together effectively, will ensure that the running of any business is streamlined, efficient and effective. More specifically, it is used to manage human resources (HR), operational procedures, information technology (IT) and business process applications (BPA). BPM also includes strategic management concepts such as change management, risk management and succession planning. It can be implemented for all business sections, but is particularly important for those operating in a financial environment. There is considerable debate as to the role of BPM in an information security setting. However, it is clear that the security issues related to information are best addressed by BPM solutions.
The social media environment presents another challenge to business processes that are based on BPM principles and is represented by the increase in businesses using social media to promote their brands and products. Many companies, especially smaller enterprises, find this a useful way of marketing their products, while others view it as an unnecessary distraction from product marketing. A social media management strategy that involves social media must address these issues or else the strategy will be viewed as a distraction or even a hindrance to product sales. In addition to this there is increasing evidence that social media sites are increasingly being used as a source of negative information about brands, which may further damage reputations and cause companies to lose business.
Another significant business process management challenge for many organizations is the automation of business processes that were once managed manually. Automation of many common business process management tasks has provided significant cost savings and increased productivity. One example of where automation has led to significant improvements in productivity is through Customer Relationship Management or CRM. Currently, more than 90% of CRM tasks are performed by computer applications. CRM is an example of an area that has seen tremendous improvement over the last few years, due to popularization of software such as Microsoft Dynamics CRM.
There are a number of other processes that are being automated to help improve efficiency and reduce the level of human error. Examples of these include the use of information technology to track and manage all business process management (BPM) tasks, which include sales, marketing, accounting, product planning and procurement. Additionally, there are also a number of BPM tasks that are carried out by highly trained professionals, rather than simply staff that are contracted out. Examples of these include customer relationship management (CRM), travel, merchandising, order processing and engineering services. In fact there are more than 100 separate BPM projects running in the field today. With the increasing complexity and risk associated with these projects, more businesses and organizations are looking to outsource some of these tasks, which have been previously handled by specially trained staff.
Many organizations, including those in the public sector, now use IT departments to provide them with business process management solutions. There are also a large number of companies specializing in providing business process management solutions. These include KPM Practitioner, Ontrack Inc., Secure Concepts Ltd, Ctrack Technologies Ltd, The Concordance Company and Capgemini Consulting. These companies specialize in providing bespoke business process management software to suit the specific needs of each organization.
One of the main advantages of using an IT company for BPM is that they will be able to provide you with tailor-made solutions to suit your particular requirements. When it comes to hiring the right BPM company for your organization, it is important to look at the experience and reputation of the firm, as well as what skills they have developed and taught others in the business. You will also want to consider any contract and indemnity agreements that apply to the services that they offer. These should also be carefully considered before signing any contracts with an IT recruitment agency.